PRIVACY POLICY

At Unknown University of Applied Sciences, we take your privacy seriously. In this privacy policy, we explain how we collect, use, store, and protect your personal data. We aim to be transparent about what we do with your information and what rights you have under the General Data Protection Regulation (GDPR).


If you have any questions about this privacy policy or about the way we process your personal data, please contact us using the details below.


00. INTRODUCTION


This privacy policy explains how Unknown University of Applied Sciences handles personal data.


It describes:

  • what personal data we collect;
  • why we collect it;
  • how long we keep it;
  • with whom we may share it;
  • how we protect it; and
  • what rights you have regarding your personal data.


We may update this privacy policy from time to time, for example if our services change or if laws and regulations are updated. We recommend checking this page regularly.


01. WHO WE ARE

This is the privacy policy of Unknown University of Applied Sciences BV. On our website and in various forms, the data controller is referred to as UUAS.


Contact details
Unknown University of Applied Sciences
Saturnusstraat 95
2516 AG Den Haag
The Netherlands
Email: university@unknowngroup.com
Phone: +31 70 222 7001


Unknown University of Applied Sciences is publicly listed on its website as an officially registered higher education institution. The website also states that it is recognised under BRIN: 32AZ and that its programmes are accredited by the NVAO.


02. WHY WE PROCESS YOUR PERSONAL DATA

We process personal data for the following purposes:


A. To respond to your questions and requests

When you contact us through our website, by email, by phone, or via WhatsApp, we may process data such as your name, email address, phone number, and the content of your message so we can respond to you properly. Public form notices on the site state that UUAS may use submitted information to contact users by email and WhatsApp.


B. To handle brochure downloads, event registrations, and admissions requests

If you download a brochure, register for an open day, book a discovery call, or submit an application, we process the personal data needed to handle your request, communicate with you, and support the admissions process. This may include your name, contact details, educational background, motivation, and other information you provide. The website contains public forms for brochure downloads, open day registrations, and applications that refer to this processing.


C. To provide education and student support

If you become a student or applicant, we may process personal data for educational administration and student support, including:

  • registration and enrolment;
  • educational delivery;
  • academic records and study progress;
  • guidance and support;
  • tuition fee administration;
  • exchange, mobility, or visa-related processes where applicable;
  • compliance with legal and accreditation requirements; and
  • handling questions, requests, objections, or disputes.


Because Unknown University of Applied Sciences is a recognised higher education institution, some processing is necessary to meet legal and academic obligations.


D. To send updates, newsletters, and relevant communications

If you subscribe to our newsletter or opt in through one of our forms, we may use your contact details to send you updates about our programmes, events, admissions, and related activities. You can unsubscribe at any time via the unsubscribe link in the email or by contacting us. Public site notices explicitly state that users can unsubscribe from communications at any time.


E. To improve our website and communication

We may use cookies and analytics tools to understand how visitors use our website, improve performance, measure campaigns, and optimise user experience. 


F. To comply with legal obligations

We may process personal data where necessary to comply with laws and regulations that apply to higher education institutions, financial administration, accreditation, immigration processes, and other legal duties.


03. LEGAL BASIS FOR PROCESSING

We process personal data on one or more of the following legal grounds under the GDPR:

  • your consent;
  • the performance of a contract or taking steps prior to entering into a contract;
  • compliance with a legal obligation;
  • protection of vital interests where relevant; and/or
  • our legitimate interests, such as communicating with prospective students, improving our services, and maintaining secure operations.


Where we rely on consent, you may withdraw that consent at any time.


04. WHAT PERSONAL DATA WE MAY COLLECT

Depending on your interaction with us, we may process data such as:

  • first name and last name;
  • email address;
  • telephone number;
  • address details;
  • date of birth;
  • nationality;
  • educational background;
  • motivation letter, CV, transcripts, diploma information, and application details;
  • payment and invoicing details;
  • communication history;
  • technical data such as IP address, browser type, device information, and website behaviour;
  • any other information you voluntarily provide to us.


If required by law for educational administration in the Netherlands, we may also process statutory identification data, such as a BSN, but only where legally necessary and with appropriate safeguards.


05. WITH WHOM WE MAY SHARE PERSONAL DATA

We do not sell your personal data.


We may share your personal data with third parties only where necessary, for example:

  • service providers that help us run our website, forms, email, CRM, admissions, student administration, learning environment, hosting, analytics, or communication tools;
  • payment or administrative service providers;
  • government authorities, regulators, accreditation bodies, or immigration authorities where legally required;
  • partners involved in educational delivery, exchange, or support services where relevant and lawful.


We require third-party service providers to process personal data only on our instructions and with appropriate safeguards.


06. COOKIES AND WEBSITE ANALYTICS

Our website may use cookies and similar technologies to make the website function properly, remember preferences, analyse traffic, and improve performance. The website publicly displays a cookie notice that refers visitors to the privacy page. Where required by law, we will ask for your consent before placing non-essential cookies. You can manage cookie settings through your browser or cookie banner preferences.


07. RETENTION PERIODS

We do not keep personal data longer than necessary for the purpose for which it was collected, unless a longer retention period is required by law or is necessary for legal, academic, or administrative reasons.


In practice, this means:

  • contact requests are kept as long as needed to handle the request and for a reasonable follow-up period;
  • newsletter data is kept until you unsubscribe;
  • admissions and student administration data may be kept longer where required for legal, academic, financial, or regulatory purposes;
  • analytics data is retained according to the settings of the relevant analytics tools and cookie preferences.


08. SECURITY

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, unwanted disclosure, and unlawful processing.


These measures may include:

  • access controls;
  • password protection and, where appropriate, multi-factor authentication;
  • encrypted connections via SSL/TLS;
  • role-based access to systems;
  • secure hosting and software environments; and
  • internal procedures for handling personal data responsibly.


No system is ever completely risk-free, but we continuously aim to keep our systems and processes secure.


09. YOUR RIGHTS

Under the GDPR, you may have the following rights:


Right of access

You may request access to the personal data we hold about you.


Right to rectification

You may ask us to correct inaccurate or incomplete personal data.


Right to erasure

You may ask us to delete your personal data where there is no longer a valid reason for us to keep it.


Right to restrict processing

You may ask us to temporarily restrict the processing of your data in certain situations.


Right to data portability

Where applicable, you may request that we transfer your personal data to you or another organisation in a structured, commonly used, machine-readable format.


Right to object

You may object to the processing of your personal data where we rely on legitimate interests, including direct marketing.


Right to withdraw consent

Where processing is based on consent, you may withdraw that consent at any time.


To exercise any of these rights, please contact us at: university@unknowngroup.com. The public website lists this as the main contact email for Unknown University of Applied Sciences.


To protect your privacy, we may ask you to verify your identity before processing your request.


10. COMPLAINTS

If you have a complaint about the way we process your personal data, please contact us first so we can try to resolve it.


You also have the right to lodge a complaint with the Dutch supervisory authority:


Autoriteit Persoonsgegevens


11. CHANGES TO THIS PRIVACY POLICY


We may update this privacy policy from time to time. The most recent version will always be published on our website. We recommend reviewing it periodically.


12. CONTACT

If you have any questions about this privacy policy or the processing of your personal data, please contact:

Unknown University of Applied Sciences
Saturnusstraat 95
2516 AG Den Haag
The Netherlands
Email: university@unknowngroup.com
Phone: +31 70 222 7001